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Terms & Conditions

(1) Introduction

These terms and conditions govern your use of www.richardward.com (“the website”) and the purchase of products by you through this Site; by using the Website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use the Website.

(2) Intellectual property rights

The content of the Website is protected by copyright, trademarks, and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a) republish material from the Website (including republication on another website);
(b) sell, rent or otherwise sub-license material on the Website;
(c) reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose;
(d) edit or otherwise modify any material on the Website; or
(e) redistribute material from the Website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your business.

(4) Limitations of liability

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that they will be fault free. If you find a fault, please let us know. The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website;
inadequacy of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(6) Reviews, comments, communications & other content

You must not use the Website, nor authorise any third party to use nor post any information onto the Website that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the website.

You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is unlawful, illegal, fraudulent, harmful, or is connected with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use the Website, nor authorise any third party to use nor post any information onto the Website for any purposes related to marketing without this company’s express written consent.

You must not use the Website, nor authorise any third party to use nor post any information onto the Website that could be used to copy, publish or send mass mailings or spam.

You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is intended to copy, publish or send material (or in fact does any of the said actions) which is illegal or unlawful, or any material which could give rise to legal action under English and other applicable law. All material you copy, publish or send to or via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; all such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, all material copied, published sent to or via the Website must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

This company reserves the right to edit or remove any material posted upon the Website without any reference or permission from you.

This company may take such action against you or any third party as we deem appropriate to deal with any posting of any unsuitable material, including (but not limited to) suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, and in particular, to reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

(7) Terms of Sale

By Placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

We clearly show you the price you have to pay for our products. All Prices are inclusive of VAT. Delivery costs will be charged in addition. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product. All prices advertised are subject to change.

Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.

Discount codes may be offered to account holders from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. The conditions of use relating to any discount code will be specified at the time of issue.

(8) Cancellation & Return

All unwanted goods must be returned in resalable condition, in their original packaging and with any security seals still intact. All returns are made at your risk and cost and must be made within 28 days of purchase. Please email us at info@richardward.com to advise us of the return before sending.

Returns Address:

Returns
Richard Ward
82 Duke of York Square
Sloane Square
SW3 4LY

We recommend that for all returns you use an insured registered mail service as returns not received by us cannot be credited to you.

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

(9) Complaints

We aim to deal with any complaints in a fair and efficient way. Please let us know if you have any complaints or comments by emailing us at customerservice@tangleangel.com.

(10) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. Tangleangel.com shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.

(11) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(12) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

(13) Our contact details

You can contact us by email to info@richardward.com

Privacy Policy

RichardWard.com respects your privacy and is committed to protecting the personal information that you share with us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested.

When you browse our website, you do so anonymously, unless you have previously indicated that you wish RichardWard.com to remember your login and password. We don’t automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, the RichardWard.com website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Tracking Information” below for more information.

RichardWard.com collects personal information when you register and when you ask to be included in an email or other mailing list, or when you submit your personal information to RichardWard.com for any other reason. From time to time, RichardWard.com receives personal information from business partners and vendors. RichardWard.com only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Notice

RichardWard.com will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled “Information Sharing and Disclosure” below.

We will always give you the opportunity to “opt out” of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to “opt in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of RichardWard.com’s website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of RichardWard.com’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain parts of RichardWard.com’s web pages may require a login and password.

How We Use Information Collected

RichardWard.com uses information for several general purposes: to fulfil your requests for certain products and services, to personalise your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing and Disclosure

Your personal information is never shared outside RichardWard.com without your permission, except under conditions explained below.

RichardWard.com may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of RichardWard.com to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law, to enforce our Terms & Conditions, or in urgent circumstances, to protect personal safety, the public or our websites.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 18. RichardWard.com does not knowingly solicit personal information from children under the age of 18 or send them requests for personal information.

Third Party Sites

RichardWard.com’s website contains links to other sites. RichardWard.com does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a RichardWard.com logo, even though they are not operated or maintained by RichardWard.com.  Although we choose our business partners carefully, RichardWard.com is not responsible for the privacy practices of websites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Changes to this Privacy Policy

RichardWard.com will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Delivery Charges
Delivery Charges are calculated by weight.

Within UK From £1.95 1-3 Days
Europe From £2.95 5-10 days

Within UK
Our orders are sent via Royal Mail 1st Class post and are normally delivered within 48 hours. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.

Outside UK
International orders are normally shipped via Airmail. Some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.

Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

Award-winning celebrity hairdresser Richard Ward is one of the industry's leading lights, and the media's 'most wanted' hairdresser. Pioneer of the 'Super Salon' concept, his award-winning salon plays host to a team of 75 expert staff, looking after the hair and beauty needs of over 1,000 clients per week, including many celebrities.